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Your guide to Entrust SLA Renewals 2020-21

Dear Coleague,


Our aim is, and always has been, to work closely with you to provide the services, solutions and support that you need while ensuring that we continue to meet (and exceed) your expectations for overall school improvement.


We are pleased that you trust our expertise and ability to inspire futures, so we would like to take this opportunity to say thank you!



Annual Renewals 2020-21
Every year we review our services to ensure that we are providing value for money. The one thing we don’t need a review to tell us is that school budgets are extremely tight, and so we have worked hard to reflect this in
your pricing for 2020-21.

To view your services, please visit the Entrust Online Buying Portal. You can also find additional information on pages 6 & 7 of this guide, explaining how to access your list of services and how to renew these for the year

ahead. For a full breakdown of our products and services, please refer to the Entrust Product Catalogue.

If you do have any questions, we encourage you to contact us so that we can arrange a time to come and see you and talk you through your options.



Staffordshire County Council Renewals
The Staffordshire County Council packages sold through the Entrust Online Buying Portal (Legal Services, Insurance, Admissions, Free School Meal Entitlement and Library Services) are covered by Staffordshire County Council terms and conditions and will not be auto-renewed. For these services, you will need to select the package you require and follow the standard checkout process. Please also note that not all Staffordshire
County Council services will be available to purchase from 1st January, for example, Insurance Services.



SLA Renewal Deadlines
We would appreciate it, if you could confirm your SLA choices before:
• 13 March 2020 for SLAs that end 31 March 2020 (Maintained School SLAs)
• 31 May 2020 for SLAs that end 31 August 2020 (Academy SLAs)


If you have not checked-out by the above deadlines, we will assume renewal of your SLA and automatically renew any packages that haven’t been checked-out on your behalf. We do this to:
• protect you from incurring additional charges
• ensure continuity of your services
• help reduce your administrative workload and costs


Please also note the following services operate a different buying cycle to accommodate teaching delivery across the academic year as follows:
• The Music Service buying cycle will open for 2020-21 on the 1 March 2020 and will close on 1 June 2020
• Renewal dates for the Entrust Broadband Service have been communicated to each school individually as each contract anniversary is based on the date of implementation within the school


Updated Terms and Conditions
A great deal of hard work and preparation goes into the delivery of our services. We also work closely with third-party suppliers, negotiating on your behalf to ensure you receive best value. For us to provide these services efficiently and effectively, from the 1 January, all services that are covered by an Entrust SLA are now subscribed to on a full-term basis (between 1 - 5 years as chosen by your school) and are non-refundable for mid-term contract cancellations for convenience. These services will automatically rollover on an annual basis.


To cancel a service, you will need to provide notice in writing, anytime up to, but no later than 3 months prior to the end of the contract period. Cancellations are required no later than 31 December each year prior to renewal commencement the following 1 April for maintained schools (31 January for 2020-21 only), and no later than 31 May each year prior to renewal commencement the following 1 September for Academies.


Any cancellations for the subscription year running from 1 April 2020 to 31 March 2021, will need to be received by Entrust in writing, no later than the illustrated deadlines, or cancellation charges will apply.


Please note that all your other rights and protections set out in our Terms and Conditions are unaffected by these changes.



Further support
If you have any questions about our products, are looking for a bespoke support package or need support using our Online Buying Portal, please contact your Account Manager by emailing accountmanager@entrust-ed.co.uk or by calling 0333 300 1900.


In the meantime, we would like to thank you once again for your continued support and we look forward to working
with you in the new year. 


Please see the attachment that has further information.

07 Jan 2020

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